The mouse sensor data read performance will be impacted. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Unfortunately, we do not offer global warranty on our products. Can you send me the driver? If it is not working after changing the battery, try to turn the mouse switch off and on again. But if your mouse is a wire mouse, the mouse is broken. Tried to change batteries, even downloaded drivers from your website, but nothing changes.

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I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. What is your global warranty on your products? What can I do?

Mouse will stop working when moving or the cursor jumps randomly for no reason. How do I solve this?

The dongle, KB, and mouse require a code pairing process. Try to change the battery first. The mouse is 2. I need a service manual to check for potential problems, so can repair it ourselves.

Only if the model has a special function or Macro key setting is when you need to install the driver. We appreciate your feedback for your Genius product user experience.

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Genius ERGO T555 Silver

The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. Tried to put in a new battery, change the USB port on my laptop, genous the issue is still the same.

Is there anything I can do? You can log in into geinus Amazon account and generate a Amazon return label. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Please try to change a new battery first if needed.

Genius Product Support – Ergo

The mouse is not detected. The double click is a button switch problem if you did not use any other firmware to update it.

If the problem is still the same, contact our customer support for assistance. Can you h555 me the driver? But if gehius mouse is a wire mouse, the mouse is broken. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.

Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. I bought a Genius product seven days ago.

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Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. If it is not working after changing the battery, try to turn the mouse switch off and on again.

Change the place where you use the mouse, test whether the frequency is affected by another device or not. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? But if it is not a wireless mouse, the mouse is broken. Tried to change batteries, even downloaded drivers from your website, but nothing changes. The supported OS is always shown on the package. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.

If you have any other questions, contact customer support for assistance. How do I install the driver Ergo in Windows 8? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.